Year in Review: Birch Bay Water and Sewer District

During the Covid-19 pandemic, the Birch Bay Water and Sewer District has continued operations. Our employees continue to safeguard public health by providing clean, safe drinking water and the management of our wastewater treatment plant.

The wastewater treatment plant staff had been grappling with some operational performance issues during this crisis, likely due to the significant amount of sanitizers and disinfectants in use. The water operations’ staff is in the midst of installing automated read meters throughout the district, this is a multi-year meter replacement project.

To be able to provide a safe workplace and to be able to provide essential service to our customers, we have implemented changes to how we are working. Even though we have closed our business office to the public, we are still providing customer service by phone and email.

Our commissioners have worked closely with management to create a customer assistance plan for delinquent accounts in conjunction with state proclamations to suspend non-payment water shutoffs and late fees. 

We look forward to next year’s promise to resume normal operations and to help customers manage their services.